This well-organized, dynamic and entrepreneurial team member has a rare combination of analytical
ability and an extroverted personality. Successfully communicates with people from many cultural
and educational backgrounds.
Adept at breaking down complex concepts to facilitate understanding and internalization of new information.
- Excels at process improvement, training and ethics
- Strong computer skills, including MS-Office, Windows, databases and programming
- Adept at breaking down large challenges into realistic plans
- Versatile and flexible, adaptive to various roles, from Assistant to Manager
- Works well as part of a team and independently
- Effective trainer, motivator and team builder
Professional Experience
PG&E, San Francisco Bay Area, CA
Senior Case Management Analyst
|
2019-Present
|
Tracks, manages and packages responses to data requests:
- Developed SharePoint list to manage large volume of data requests
- Facilitates responding to external data requests in all areas of Electric Operations
- Edits data responses to conform to requestor and company style and templates
- Facilitates meetings to clarify data requests and appropriate responses, and conversations to ensure accuracy and completeness of responses
- Works with leaders at all levels to strategically develop responses
- Turns raw data into coherent responses, determines approvals needed and circulates responses for approval
Senior Records and Information Management Analyst
|
2017-2019
|
Provided records and information management support for lines of business:
- Consulted with lines of business on their record management
- Imparted record management concepts and principles to clients and guided them in pursuing improvements to their record management
- Led Record Inventory effort
- Led Information Governance Maturity Model (IGMM) review to assess maturity of Record and Information management practices
- Developed relationships, presented at All Hands and Execultive Leadership Team meetings
- Developed and revised metrics for Paper Reduction initiative
- Provided analysis of 65,000 document shared network drive and prepared migration list (for migration to Documentum)
Senior Technical Document Management Analyst
|
2013-2017
|
Published guidance documents to the Technical Information Library:
- Facilitated process development by creating Visio flow charts of complex processes and providing step-by-step instructions
- Trained staff members in using D2 database to find documents
- Maintained the technical document library (currently in Documentum; previously in Protégé, FrontPage (html) and FileNet)
- Supported departmental efforts using SharePoint libraries and lists
- Researched document histories
- Analyzed data and increased data consistency by reviewing data and identifying outliers
Computer Skills Instructor
|
2012-2013
|
The English Center, Oakland, CA
- Classroom training for professionals in basic computer skills, Word and Excel
JVS (Jewish Vocational Services), San Francisco, CA
- Facilitate job seekers in eight job search skills workshops, including job search planning, resume writing,
interviewing and networking.
- Developed curriculum and trained:
- Seven classes in Word and Excel for professionals at Laguna Honda Hospital; over 70 staff trained in
fourteen sessions
- Fourteen San Francisco Environment interns in Excel and GoogleDocs
- Fifteen Healthcare Bridge participants in Excel
- Trained seventeen public assistance recipients in Word and Outlook.
Welfare Eligibility Worker
|
2010-2011
|
County of Marin, San Rafael, CA (temporary position)
- Provided customer service to 60 new applicants to welfare programs per month:
- Processed applications
- Interviewed clients
- Explained required verifications
- Notified clients of decisions
- Explained benefits and reporting requirements
- Assisted other workers in researching, troubleshooting and solving issues with software, including e-Apps and Imaging.
C-IV Trainer and Implementation Support Specialist
|
2009-2010
|
SolutionsWest, Sacramento, CA (contract)
Provided classroom training and over-the-shoulder implementation support on specialized welfare
programs to county employees. Participated in six week classroom software training, resulting in effective delivery of provided curriculum.
- Delivered existing training content. Provided first-line technical support in training lab.
- Provided over-the-shoulder support to welfare workers at their desks in using the C-IV software to track their
clients.
Consultant (Self employed)
|
2003-2009
|
Provide creative analysis of business operations for clients in a variety of business endeavors. Support clients to make them more efficient and effective.
- Managed daily operations for contractor (sole-proprietor).
- Hired and trained Administrative Assistant for Landscaper. Developed job description, screened candidates, developed systems, and trained both Assistant and Landscaper.
- Screened assistants for organizational consultant.
- Tracked three construction projects to completion, performed accounts payable, purchasing, and more.
- Performed monthly website updates for various clients.
- Wrote and edited protocols for biotech & medical device companies.
- Taught adult education classes in computer skills. Developed and taught hobby classes in knitting.
- Managed accounts for cabinet maker, handled client communications.
University of California, Berkeley
- Managed research program. Responsibility expanded progressively from 5 to 14 employees.
- Planned and implemented restructuring to improve quality, productivity and cost-effectiveness, resulting in a 50% reduction in expenses.
- Negotiated and managed outsourcing relationships, including specialized expertise in the project.
- Member of senior management team, providing leadership and consensus building skills.
iKnowMed, Berkeley, California
- Managed implementation of screening for over 100 oncology clinical trials in Electronic Medical Record (EMR)
- Wrote one of first CDISC file to export records from database; wrote data collection program.
- Programmed clinical trial screening to review EMR and alert physician when a patient qualified for a study.
- Programmed detailed eligibility criteria to provide automated definitive determination of eligibility.
- Programmed capture of CRF data within patient chart and maintained program written by others.
Manager, Clinical Operations
|
1999-2000
|
Karmel Medical Acoustic Technologies, Yokneam Illit, Israel (Device Start-up)
- Managed six device operators; built team and coached them to achieve company goals; created GCP compliant protocols for existing studies and monitor studies.
- Wrote SOPs and revised User's Manual.
- Represented users of innovative medical device in complaint review and design review meetings.
- Monitored incoming data for three studies, managed daily operations on two studies.
Consultant/Clinical Program Manager
|
1998
|
BRM Capital (then BRM Technologies, Ltd.), Jerusalem
(Device Start-up)
- Provided 3-day needs analysis; subsequently hired to provide clinical trial expertise to identify Principal Investigator, develop study protocol, identify sites, and participate in all business meetings and decisions.
- Managed pilot study for what was then BRM Technologies, Ltd., VC, now BRM Capital.
- Designed, wrote protocol, and prepared IRB paperwork for innovative medical device.
- Planned logistics in different types of sites (hospital, site management organization).
- Negotiated with vendors and participated in all business meetings.
Grant Administrator, Breast Care Center
|
1994-1998
|
Cancer Center, University of California, San Francisco
As a senior administrative analyst, managed activities for federal SPORE grant ($2.5 million/year).
- Designed, planned and coordinated projects involving 13 Principal Investigators and their support staff.
- Developed and managed the web site.
- Managed annual budget, and prepared financial and scientific reports.
- Assisted patient advocacy core develop and implement research projects.
- Independently planned and carried out four annual meetings of investigators in various locations.
Manager, Breast Care Center Clinical Research Unit
|
1997-1998
|
Cancer Center, University of California, San Francisco
- Assisted the Director in planning and developing the Unit into a Phase I/II site.
- Coordinated and tracked all pre-study activities: completed questionnaires, represented the Unit during pre-study visits, established a logistical plan to perform complicated studies, and assured prompt completion of internal review, Institutional Review Board approval and contract negotiations.
- Identified and solicited new studies using Internet and other resources.
- Initiated and maintained relationships with sponsors.
- Coordinated work load of the clinical research staff.
Liaison to Chief of Hematology/Oncology Division
|
1994-1995
|
- Assisted Chairman of Breast Committee at Cancer and Leukemia Group B (CALGB) and Principal Investigator on 3,000-patient Breast Cancer clinical trial.
- Relayed questions, then answers, between Chief and study site personnel.
- Solved operational problems by streamlining processes and creating an infrastructure that allowed efficient performance of the study.
Scientific Coordinator
|
1989-1994
|
German-Israeli
Foundation for Scientific Research and Development, Jerusalem,
Israel
- Began as off-site word processor, advanced to work in-house on database. By 1993, wrote queries and reports, handled troubleshooting and training, produced publications and assisted with large conferences.
- Assisted in developing a large relational database as user representative.
- Managed the database and provided user support.
- Located and negotiated with vendors.
- Edited and produced publication of scientific promotional material.
Military service
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1983-1985
|
Israeli Defense Forces, Israel
Computer Skills
Computer proficiencies include the following, as well as several proprietary applications:
Power User
|
Intermediate User
|
Familiar With
|
- MS-Word
- MS-Excel
- MS-PowerPoint
- HTML
- Formulas and functions
- Mail Merge
|
- Windows 7, XP
- Outlook
- RemarkScan
|
- Pivot Tables
- MS Access
- SalesForce
- QuickBooks
- SQL, TCL
|
Hebrew University, Jerusalem, Israel
- M.S. (cum laude) in Biological Chemistry, 1992
- B.S. in Biology with minors in Mathematics and Computer Science, 1989
Continuing Education
- ISPI Institute, San Francisco, 2009
- Supervisory Development Lab, University of California, Berkeley, 2002
- ArsDigita Boot Camp, ArsDigita, Berkeley, 2000
- Introduction to GCP and Auditing: DIA, Jerusalem, 2000
- Introduction to Project Management, UCSF, San Francisco, 1996
- Microeconomics course, Open University, Tel Aviv, 1993
- Social Psychology course, Open University, Tel Aviv, 1993
VOLUNTEER WORK
- Volunteer Usher: Aurora Theatre, Berkeley, Post Street Theatre, San Francisco, and others
- Film Festival Volunteer, San Francisco Jewish Film Festival and San Francisco International Film Festival
- Court Appointed Special Advocate (CASA)
PUBLICATIONS
Gomberg-Malool, S., Ziv, R., Re'em, Y., Posner, I., Levitzki, A. and Orly, J. 1993.
Tyrphostins inhibit follicle-stimulating hormone-mediated functions in cultured rat ovarian
granulosa cells. Endocrinology. 132(1):362-370.
5 years of Successful German-Israeli Cooperation. 1994. German-Israeli Foundation for Scientific Research and
Development. Seri Gomberg-Malool and Erwin Asher, Co-editors.
Over 10 years’ job-related experience:
- Able to interpret large, complex, contradictory information (12/2019-present; 4/2010-8/2011; 5/2003-7/2009; 12/2001-4/2003)
and develop metrics (12/2017-12/2019)
- Collected, reviewed and cleansed data (12/2001-4/2003; 4/1989-1/1994)
- Developed repeatable processes (12/2019-present; 7/2013-10/2014; 12/2001-4/2003)
- Able to pay attention to details and ensure consistency (10/2014 – 12/2017)
- Able to collaborate and influence others in a matrix environment (7/2013-present)
- Able to work independently (7/2013-12/2019; 4/1989-1/1994)
- Able to plan, prioritize work to meet commitments and organizational goals (4/2010-8/2011)
- Experience with project management (8/1994-5/1998; 5/2003-7/2009)
- Experience with program management (8/1994-5/1998)
- Experience managing large volumes of work concurrently (12/2019-present; 7/2013-10/2014; 4/2010-8/2011)
- Experience working in the PG&E EOC (12/2017-present)
- Understanding of investigation concepts, methods and techniques (CAP training)
- Experience with rolling out new processes (Email retention; Documentum for TIL; 8/2009-4/2010; 12/2001-4/2003; 9/2000-9/2001;
8/1999-4/2000; 4/1989-1/1994)
- Experience working at startups (9/2000-9/2001; 8/1999-4/2000; 9/1998-12/1998)
- Provided leadership for high complexity projects: re-designed survey research study data collection process (12/2001-4/2003);
led clinical research efforts – designed studies, complex staffing process and streamlined operations for medical device clinical trials
(8/1999-4/2000; 9/1998-12/1998); Enterprise Continuous Improvement project to streamline data request processing (currently under way)
- Led complex projects: Split SP site into 23 sites and managed migration to SP 2013 (7/2013-12/2017); Managed 14 employees,
including 10 field staff, identified impediments to project completion, designed and implemented process improvement project resulting
in cutting costs by 50% (12/2001-4/2003)
- Continuous education: Continuous Improvement Practitioner I (2019); Courses in GIS (2016)
- Experience administering SharePoint sites: managed migration of large site from SP 2010 to SP 2013 (including splitting out over 25 subsites)
- Attention to detail to ensure consistency (7/2013-present)
- Develops data management guidance and practices for the broader team to implement (12/2019-present; 4/1989-1/1994)
- Develops innovative data management and technology solutions to address complex business issues. Applies advanced knowledge to wide-ranging issues. Performs analysis on highly complex data models that have cross-functional impact. Integrating disparate data sets into unified data management tools; experience managing large datasets. Seizes data management opportunities to improve work processes. (12/2019-present; 4/2010-8/2011; 12/2001-4/2003; 9/2000-9/2001; 9/1998-12/1998)
- Provides direction, leadership, consistency in how data is managed (12/2019-present)
- Works with and leverages relationships with Directors and Managers across functions within PG&E (12/2019-present)
- Excels in rapidly changing, high-energy work environments (7/2013-present; 9/1998-7/2009)
- Cool under pressure and able to balance competing priorities (8/1994-5/1998; 4/2010-8/2011)
- Experience working in the PG&E EOC (12/2017-present)
- Experience with rolling out new processes (Email retention; Documentum for TIL; SharePoint 2013; 8/2009-4/2010; 12/2001-4/2003; 9/2000-9/2001; 8/1999-4/2000; 4/1989-1/1994)
- 9 years’ experience performing financial analysis (1994-1998 and 2003-2009);
- 5 years’ experience in logistical planning, negotiations (2003-2009);
- 15 years’ experience in regulated fields: utilities, public assistance, construction, and medicine
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